Returns & Warranty
THE NATILUXIA GUARANTEE
Buying a luxury watch or jewelry piece is a big deal. We want you to feel confident and secure in your purchase. This is why we stand by all of our pre-owned watches and jewelry. All of our items come with a Natiluxia Guarantee. Here are the things covered under it.
We want to alleviate any authenticity concerns or doubts you may have when purchasing a watch or jewelry piece on Natiluxia. Every item on our site is inspected and authenticated before it is listed for sale.
RETURNS & REFUNDS
We promise to do everything possible to make sure you are completely satisfied with your watch or jewelry piece. But we also understand that sometimes it just may not be a good fit, or you simply do not like it. No worries. Return any item for any reason within 14 days of receiving it. You will be refunded the full purchase price of the item minus the shipping fee. It’s as simple as that. We do ask that you do not alter any item while it’s in your possession. No modified items will be accepted as a return. This includes intentional modifications such as exchanged, removed, or added parts, as well as unintentional modifications such as scratches, dents, or mechanical tampering.
All watches on Natiluxia go through a rigorous inspection process. Watches are inspected by professional watchmakers before listing and again before shipping. All watches are serviced as needed. We offer 6 months complimentary warranty for all our watches. The warranty applies only to the movement of the watch and the diamonds and not physical damage due to wear.